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Upstream BPO

Upstream BPO

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About Upstream BPO

Upstream BPO (MSC) Sdn Bhd is a multiple award-winning company specializing in Business Process Outsourcing services. Our expertise lies in Inbound Call Centre Service, Outbound Call Centre Services, Sales & Marketing management, and more. As one of the top companies in Asia, we have extensive experience in Customer Services, Appointment Settings, Telemarketing, Tele Sales, and B2B Lead Generation services.

Established in 2015, Upstream BPO Sdn Bhd received the prestigious MSC status from MDEC. Over the years, we have served over 700 customers across 24 countries, providing comprehensive solutions tailored to the needs of small, medium-sized, and large-scale businesses. Our management team consists of multi-disciplined professionals, bringing together over 50 years of cumulative work experience across four continents.

At Upstream BPO, we operate in a high-performance-centric environment where Key Performance Indicators (KPIs) and milestones are regularly monitored. Immediate actions are taken whenever necessary to ensure excellent service delivery. From our head office in Cyberjaya, Malaysia, we cater to customers in North America, Asia, the Middle East, Australia, and Europe.

Our proven Quality Service allows us to provide efficient solutions to all our customers. To learn more about our services and how we can help your business succeed, visit Upstream BPO.

We provide 360-degree support in various business services, including Inbound Call Centre Service, Outbound Call Centre Services, Sales & Marketing management, Customer Services, Appointment Settings, Telemarketing, Tele Sales, and B2B Lead Generation services.

As a leading player in the industry, we prioritize meeting the needs of our customers and ensuring their satisfaction. We have built a solid reputation for delivering high-quality services and exceeding expectations. Our commitment to excellence sets us apart and continues to drive our success in the market.

Upstream BPO excels in providing comprehensive business process outsourcing solutions. With our expert team and proven track record, we have positioned ourselves as a trusted partner for businesses looking to streamline their operations and enhance their customer experience.

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