Ranosys caught our attention when we were in need of some Magento update work and plug-ins. They contacted us with their full name and address, something very few website specialist bother with when they try to win your business.The initial work they undertook was to extend the capabilities of our web stores with a number of plug-ins. We received a quotation and accepted the price. Work progressed smoothly on the first two extensions, but they really struggled to make a VAT-related plug-in work due to inexperience. To their credit, they completed the work and only charged us the quoted price.As a second round we required an upgrade to the latest version of Magento. Our webmaster had tried it before, but due to a bug some items showed zero stock we were not able to complete the upgrade ourselves. Their initial investigation showed that the bug was in a shipping module, modified by ourselves, as well as another issue for which a workaround solution had already been posted (found and forwarded by our webmaster). Ranosys did not progress and it took several email to get any further action. It turned out that they had taken on another job and had our work put on hold. After my protest work resumed, but with a demand for an extension of the budget. In the end our webmaster found the cause of the bug and Ranosys did simply the testing of all the elements and plug-ins.In my opinion Ranosys is trying hard to win business and is willing to put the effort in. However, there is a lack of experience if you stray away from stock-standard tasks. Communication sways from the professional to the negligent, but never unpleasant.