Welcome to Cloodo
Logo cloodo.com
Logo cloodo.com
Cloodo - project Listing - Alvaria WEM
Alvaria WEM
Rating Cloodo

0 Reviews - Trustscore 0

This project was last updated September 29, 2022 byCloodo

ProfileReviewsGalleryFAQ

About Up Alvaria WEM

Elevate your employee engagement and maximize contact center productivity without increasing cost. The Alvaria Workforce Engagement Management (WEM) Suite gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ the Alvaria WEM Suite to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.
WR
Rating Cloodo

Reviews 0

Filter by:

Excellent
0%
Great
0%
Average
0%
Poor
0%
Bad
0%

About Up Alvaria WEM

Workforce Management

Workforce Optimization (WFO)

About Alvaria WEM Project on Cloodo

Projects Statistics

Latest update

September 29, 2022

License
Platform
OS
Reviews

0

Other listing with the same category with Alvaria WEM

You may want to download some other project

Logo Project 8x8 Contact Center
Rating of Project 8x8 Contact Center on Cloodo

0 Reviews

8x8 Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform.

This project was last updated September 29, 2022 byCloodo

Logo Project Afiniti
Rating of Project Afiniti on Cloodo

0 Reviews

Afiniti

Pair better using patterns. Our AI enables global enterprises to discover subtle and valuable behavioral patterns to better pair their employees with customers. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. With over 150 patents, Afiniti’s technology examines data and commercially available information tied to customer identity to determine patterns of successful behavioral interactions and applies these patterns in real time to drive improvements in health, enterprise profitability, and customer satisfaction.

This project was last updated September 29, 2022 byCloodo

Logo Project AgentTime
Rating of Project AgentTime on Cloodo

0 Reviews

AgentTime

AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules.

This project was last updated September 29, 2022 byCloodo

Logo Project Ameyo
Rating of Project Ameyo on Cloodo

0 Reviews

Ameyo

Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick up Rate with Truecaller for Business.

This project was last updated September 29, 2022 byCloodo

Logo Project Alvaria Cloud
Rating of Project Alvaria Cloud on Cloodo

0 Reviews

Alvaria Cloud

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place. Unique in offering enterprise organizations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment. Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems. Scales to meet the needs of large organizations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.

This project was last updated September 29, 2022 byCloodo

Logo Project Alvaria Performance
Rating of Project Alvaria Performance on Cloodo

0 Reviews

Alvaria Performance

In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Alvaria Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching. Tight interoperability with Alvaria Quality allows organizations to achieve even greater performance outcomes.

This project was last updated September 29, 2022 byCloodo

Logo Project Alvaria Workforce
Rating of Project Alvaria Workforce on Cloodo

0 Reviews

Alvaria Workforce

Optimize labor costs, manage capacity more effectively and improve service levels with the Alvaria workforce management and optimization solutions. Maximizing contact center efficiency is critical to delivering great customer experience while minimizing operating costs. From precision volume forecasting to mobile schedule management, optimal seat utilization and beyond, Alvaria Workforce provides the solutions you need to ensure you have the right agents in place at the right time to deliver superior customer service. Core call center workforce optimization and management components include potent tools for forecasting, tracking and scheduling the workforce. These tools are essential in getting the right agents with the necessary skills, in the right seats, at the right time.

This project was last updated September 29, 2022 byCloodo

Logo Project Ansapoint
Rating of Project Ansapoint on Cloodo

0 Reviews

Ansapoint

Ansapoint is a Windows software tool to can help you work out how many agents you need at your call center in order to answer your incoming calls according to service targets that you specify. It will also estimate the number of trunks that should be connected to your call center to handle the peak incoming traffic. Its unique graphical interface, charting tools and printed reports allow you to design call center workforce requirements quickly and easily. Ansapoint works on all versions of Windows, both 32 and 64 bit.

This project was last updated September 29, 2022 byCloodo

Logo cloodo.com

Cloodo helps to accellerate Digital Transformation for any business with Know-How Agencies supported by Smart Project Management Apps and Secured Payment for Final Result

Cloodo is a trademark of Cloodo Inc, an Atlas company with registered address at Suite 206, 651 N Broad St , MiddleTown, NewsCattle, Delaware, US

Get it on Google Play
Logo icon cloodo.com

Cloodo Inc. Copyright ©2011-2021 All Rights Reserved.