Help Desk Ultimate

The prime focus of a Frequently Asked Questions section is to provide additional information to customers. This information may be about products, particular items or brands, about the shopping process itself, delivery, warranty, returns, payment methods, licenses, store features, and so on. By providing this information in an organized, user-friendly manner, store owner decreases the number of confused customers and decreases the number of questions submitted to support staff. FAQ extension by Aheadworks is organized by categories, meaning that questions/articles are grouped by a common theme. The admin must create at least one category to start adding questions/articles. Once categories are created and filled with articles, the extension may be enabled and the FAQ section will appear at the frontend. It will be accessible by customers from the top menu, categories, page footer, or any additional links placed anywhere at the store. Several customization options are also available with regards to design, layout, SEO, etc. Moreover, provide customers with the opportunity to ask questions on any page and get answers immediately with Chatbot (as of version 1.3.0)     List of Features ChatBot A widget immediately responding customers questions providing them with FAQ-based answers Elasticsearch Find articles through the FAQ easily with Elasticsearch support FAQ Section Location Section may be accessed by customers from the top menu, categories, footer, or product pages in the FAQ tab.  Direct links to specific questions or question categories may be placed by admin anywhere on the store. Navigation sidebar  Simple navigation via categories and articles makes the customer experience more user-friendly. SEO Opportunities The extension offers custom title prefix, suffix, meta title, page title separator for article pages, and setting meta keywords.  FAQ Section Design The section is a separate page within the store. On this page all questions are sorted by respective categories and customers may either go to a category or pick any of the visible questions. Categories For better navigation questions are grouped by common themes, which makes it easier for a customer to narrow down the search. Visual Cues To further help customers navigate the extension offers custom icons for categories and questions within categories. Search Bar Search bar may be added on top of a FAQ section. Search is section-wide and does not include results from the rest of the store. ‘Helpful/Not Helpful’ Votes Each article may be rated ‘helpful/not helpful’ by a customer.  Questions On Article Pages  Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings. Breadcrumb Trail Breadcrumbs allow for a quick switch from the question page back to a category or a FAQ home page. Admin Area In Backend Extension settings are incorporated into the native Magento interface, where everything is organized within a separate tab with its own internal menu - everything is easy to find and edit. Statistics Question grid at backend stores the number of votes for each question and a total helpfulness rating. Responsive Design FAQ section adjusts automatically to any screen width, changing the number of column displayed.   Example Many customers have a question about how the warranty is fulfilled by the retailer. Without FAQ section some customers will direct their questions to support staff and overload them with repetitive requests. Other customers will just leave the store annoyed at the fact that policies are not clearly outlined. This results in both: unhappy customers and tied up support team. With FAQ section, some customers will be able to find answers on their own. To help them out admin may even place a direct link to warranty article from where the warranty is mentioned on the product page. In addition, if some customers direct their questions to support, the support agent may provide a very brief answer and send the customer to a FAQ section for further info. A lot of time and frustration saved.   Business Value The extension introduces FAQ section to the store: SEO friendly – metadata, canonical URLs, sitemap.xml; Article targeting with customer groups; Neat and clean adjustable design; Decreases the load of your support staff; Increases customer satisfaction; Saves customers time with ChatBot.     Enhance This Extension With The Following:  Advanced Search - for searching for particular data through FAQ articles on a retail website.   Demo To experience the extension firsthand follow the links below: Frontend Backend   Support Policy Included technical support: Magento Open Source (CE) version - 3 months of free technical support Magento Commerce using on prem (EE) version - 3 months of free technical support Magento Commerce on Cloud (ECE) version - 3 months of free technical support  

This extension integrates the chat widget provided by Zendesk with Magento 2 shops. Zendesk Live chat provides a fast and responsive way to connect with customers in real time. It’s a fast and effective way to offer help - without interrupting their browsing flow. Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience. It allows the store owner to interact with their visitors, provide support, know the statistics of the visits, get offline messages etc. Zendesk chat real-time interaction provides a high quality shopping experience. Customers will remember their positive experience and keep coming back. Having live help support on your store projects the image that your company is service oriented. In order to make this extension work, you need to create an account at the Zendesk website. Please read the Zendesk pricing information. Zendesk pricing: Lite: FREE Basic: $11.20 per agent/mo. Advanced: $20.00 per agent/mo. Premium: $44.00 per agent/mo.  The layout of the chat widget is fully customizable. You can use the widget generator at the Zendesk website and simply copy-paste the generated code to your shops configuration field "Widget Code". Features: Enable/disable on specific pages EU cookie compliance modes Use customer's data (name, email, telephone) Show customer orders in Zopim-Dashboard All Zopim features are included User guide: Install the extension. Go to the Zendesk page and configure the chat widget. Copy-paste the generated code to your shops configuration field "Widget Code".  

This extension provides a facility for the customers to enquire about their orders with the site's support staff. Once this extension is installed, customers will find a new Order Enquiry Tab in their dashboard when they are logged in. When the customer clicks on this Order Enquiry tab, he will be presented with a form with the following fields: Reason for Enquiry, Order Number and Enquiry. When the customer will submit this form then an email will be directly sent to the support staff so that he can respond instantly to it. The confirmation email is sent to the customer also on order enquiry form submission. For the admin user, there is a facility in this extension to view all the Order Enquiries submitted by the customers in the admin panel also. For the store owners, there is a configuration section to enable disable this extension. Admin can also change enquiry email subjects fields like admin & customer email subjects in the configuration section of this extension. Form field validation is also applied on appropriate fields. Enquiry form, Reasons field drop-down options can be controlled from the admin panel by adding these options in the comma-separated form in the configuration section of this form.  The customer can select his order number to enquire from the Order Number drop-down field. On successful form submission, a proper confirmation message is displayed on the front end. Order Enquiry submission email will be sent to the customer as well.   Features: Customers can enquire about their orders using the enquiry form with  This enquiry form is visible in the customer's dashboard when he is logged in to the site. Admin can configure admin & Customer email subjects etc. in the emails. Well designed Order Enquiry form Order enquires can be checked by admin users in the admin grid. Reason dropdown field can be populated with different options entered with separated commas to choose the reason for enquiry. Responsive extension- works well on all devices. Supported in all stores and in various languages. User-friendly- ultimate functionality and easily customizable. Admin users can enable disable this extension anytime

Many people visiting your website, prefer to shop online without creating an account. You know why? Because your customers find it time-consuming to create an account first and start shopping later, they simply want to avoid all the hassle. This is perfectly fine as a customer, but as a business owner, this will hurt your business approach. As there is no function to retain the information enter by the customer during the checkout process, which will affect all your marketing efforts. We have a solution to this problem, our Guest To Customer Extension will be very beneficial for your e-commerce website. This extension will convert your guest customers into registered customers. Sounds interesting? Here is how it works: Guest customer will place the order as a guest using his/her email ID. The Order Place will check if the customer's email id is registered or not. If the customer is not registered, a confirmation link will be sent to the customer. Once the customer clicks on the link, the account will become registered and an auto-generated password will be sent to the customer's email ID.   The customer will be redirected to the dashboard.  This extension helps to reduce the time spent by the customer in the registration process. Which will increase their overall interaction with your store.  Features Enabling and disabling option from the admin panel. An email will be sent to the client once the account is created.   Account credentials will also be emailed to the customer.    Editing email text option in admin configuration. The extension will check if the order is placed as a guest or existing customer.