This extension streamlines the process of managing customer inquiries by introducing a user-friendly system that utilizes store resources. Help Desk utilizes a ticket system, customers may submit tickets via native Magento contact form, from the customer account section, or by directly emailing Help Desk gateway.
The tickets are managed at the ticket grid in the store backend and can be assigned to a particular help desk agent – store administrator user eligible to answer questions via the help desk. Help desk agents can reply to the tickets, set ticket priority, tie tickets to orders, and more. Finally, the ticket management process can be partially automated with the help of 'Automations' a set of special events that allow sending notifications, changing priorities, and many more, depending on the conditions set.
With related tickets it’s easy to aggregate repetitive requests and reply to them all at once with canned responses saving time
Allow customers to save time on submitting tickets to the problem they have once submitted tickets to
Filter out unwanted requests with a customizable spam shield
Tickets can be created either by customers using a native contact form or from a customer area or by sending an email to an email gateway address. The administrator can create a ticket from the backend.
Submitted tickets enter a ticket pool – backend ticket grid, where agents may view, filter, and process tickets.
The individual ticket page is organized to provide all the necessary information, to communicate with customers, and to edit a ticket – all on one page.
Monitor ticket conversation, internal notes and system messages in one place
Organize your helpdesk team into departments to stream support requests to appropriate agents
Personalize interaction between agents and customers by enabling agents’ details on Frontend and in emails
Processing a ticket requires multiple steps and some of those steps are quite routine. We have created a way to delegate such tasks to the extension, to be performed without agent involvement. Using automation you can perform anything from simple tasks, like assigning an agent to a new ticket, to something more complicated, like sending a follow-up message to a customer that hasn’t replied for a while.
The extension allows setting up an email gateway. All incoming emails at this address will be automatically converted to tickets.
The help desk tab is added to the customer area. From there, customers may create a new ticket, monitor the progress on existing tickets, send attachments, and communicate with an agent.
Help Desk Ultimate extension for Magento 2 is a powerful one-off payment tool for creating an in-store help desk system:
Whenever customers have any problem with the store they need a way to communicate this problem to store administration to have it solved. They may choose to send an email, or use a contact form, make a call, or maybe even use a messenger. This creates a bit of chaos since messages may get misplaced, miscommunicated, lost, and so forth. Help Desk Ultimate solves this problem by being an organizer for all incoming client communication, by logging all issues as tickets, making sure nothing gets lost and everything is addressed in a timely fashion.
Both customers and store administrators may create and submit new tickets. Once the ticket is submitted, it enters a ticket pool in the backend. Here agents pick up corresponding tickets, solve issues, and communicate with clients. Agents may use ticket statuses, priority settings, attachments, internal notes, and other tools when processing a ticket. Additionally, Aheadworks provides an option to delegate simple routine tasks to the extension via ticket automation settings.
A customer has been sent a package but there is one item missing. He uses a contact form to inform the store and request this item to be delivered.
The request is delivered to a customer service department inbox. It sits there for a while before someone checks an email. Someone has to read it and to decide which specialist to delegate it. Then the specialist has to be notified. He then has to notify the customer that issue will be dealt with. Then follows communication with other people in the company, another delegation, asking customers for proof, receiving and forwarding files, and so on. Now to get the complete picture of this issue one would have to talk to a number of different people and ask them for a number of files and email copies. It’s a mess.
The request is logged into a ticket pool, it is automatically assigned to an agent, both agent and customer are notified. All of this happened within seconds instead of a couple of hours. And everything that follows, be it files, messages, or reassignments, is logged within a ticket tab - nothing gets lost, forgotten, or miscommunicated.
To experience the extension firsthand follow the links below:
Included technical support:
Base on your recent data, Help Desk Ultimate currently has 0 user feedback and reviews with everage 0 User Rate Score. Each user has different experiences so you have to read some detail of reviews to clarify more about the Help Desk Ultimate.
Depend on the contribution from the manager of Help Desk Ultimate project, the download of Help Desk Ultimate can be worked in different approach on different server. Therefore you may download Help Desk Ultimate directly from the download link or may have to shift to another download channel or website where the Help Desk Ultimate manager storing their available files.
The most helpful advice is running a virus scanning again for any download files on your own computer before openning or using it for your project.
If you discover any harmful risk after download and extracting the files on your computer, please help to report the download problem of Help Desk Ultimate so we may help to investigate it quickly.
Sure! A member account is a must for you to download Help Desk Ultimate. Not the same with other freely - but - not - in - controled download portal, Cloodo is a digital workspace and we try our best to support our member to approach and using the best business software, templates, drive or data.We will track your download and can received your feedback and connect your download with possiple Help Desk Ultimate support resouces. We believe it will help Cloodo member a lot during their life - time usage of Help Desk Ultimate in their business.
Yes, Help Desk Ultimate support is one of the key things that Cloodo commit to improving day by day.We do not want to be just a listing download site.We want to become more hellpfull to Help Desk Ultimate community by connecting the deloping team, business consultants, experiences user to provide helpfull support for any Help Desk Ultimate user.
Not all project manager providing their customer or user support and some cases you have to buy some commercial services from other freelancer or agency who can help to support Help Desk Ultimate.
You may want to download some other project
The prime focus of a Frequently Asked Questions section is to provide additional information to customers. This information may be about products, particular items or brands, about the shopping process itself, delivery, warranty, returns, payment methods, licenses, store features, and so on. By providing this information in an organized, user-friendly manner, store owner decreases the number of confused customers and decreases the number of questions submitted to support staff. FAQ extension by Aheadworks is organized by categories, meaning that questions/articles are grouped by a common theme. The admin must create at least one category to start adding questions/articles. Once categories are created and filled with articles, the extension may be enabled and the FAQ section will appear at the frontend. It will be accessible by customers from the top menu, categories, page footer, or any additional links placed anywhere at the store. Several customization options are also available with regards to design, layout, SEO, etc. Moreover, provide customers with the opportunity to ask questions on any page and get answers immediately with Chatbot (as of version 1.3.0) List of Features ChatBot A widget immediately responding customers questions providing them with FAQ-based answers Elasticsearch Find articles through the FAQ easily with Elasticsearch support FAQ Section Location Section may be accessed by customers from the top menu, categories, footer, or product pages in the FAQ tab. Direct links to specific questions or question categories may be placed by admin anywhere on the store. Navigation sidebar Simple navigation via categories and articles makes the customer experience more user-friendly. SEO Opportunities The extension offers custom title prefix, suffix, meta title, page title separator for article pages, and setting meta keywords. FAQ Section Design The section is a separate page within the store. On this page all questions are sorted by respective categories and customers may either go to a category or pick any of the visible questions. Categories For better navigation questions are grouped by common themes, which makes it easier for a customer to narrow down the search. Visual Cues To further help customers navigate the extension offers custom icons for categories and questions within categories. Search Bar Search bar may be added on top of a FAQ section. Search is section-wide and does not include results from the rest of the store. ‘Helpful/Not Helpful’ Votes Each article may be rated ‘helpful/not helpful’ by a customer. Questions On Article Pages Customers can ask questions on article pages via the dedicated submission form. Once a question is submitted, you will receive an email notification if the destination email address is specified in the extension’s settings. Breadcrumb Trail Breadcrumbs allow for a quick switch from the question page back to a category or a FAQ home page. Admin Area In Backend Extension settings are incorporated into the native Magento interface, where everything is organized within a separate tab with its own internal menu - everything is easy to find and edit. Statistics Question grid at backend stores the number of votes for each question and a total helpfulness rating. Responsive Design FAQ section adjusts automatically to any screen width, changing the number of column displayed. Example Many customers have a question about how the warranty is fulfilled by the retailer. Without FAQ section some customers will direct their questions to support staff and overload them with repetitive requests. Other customers will just leave the store annoyed at the fact that policies are not clearly outlined. This results in both: unhappy customers and tied up support team. With FAQ section, some customers will be able to find answers on their own. To help them out admin may even place a direct link to warranty article from where the warranty is mentioned on the product page. In addition, if some customers direct their questions to support, the support agent may provide a very brief answer and send the customer to a FAQ section for further info. A lot of time and frustration saved. Business Value The extension introduces FAQ section to the store: SEO friendly – metadata, canonical URLs, sitemap.xml; Article targeting with customer groups; Neat and clean adjustable design; Decreases the load of your support staff; Increases customer satisfaction; Saves customers time with ChatBot. Enhance This Extension With The Following: Advanced Search - for searching for particular data through FAQ articles on a retail website. Demo To experience the extension firsthand follow the links below: Frontend Backend Support Policy Included technical support: Magento Open Source (CE) version - 3 months of free technical support Magento Commerce using on prem (EE) version - 3 months of free technical support Magento Commerce on Cloud (ECE) version - 3 months of free technical support
This extension integrates the chat widget provided by Zendesk with Magento 2 shops. Zendesk Live chat provides a fast and responsive way to connect with customers in real time. It’s a fast and effective way to offer help - without interrupting their browsing flow. Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience. It allows the store owner to interact with their visitors, provide support, know the statistics of the visits, get offline messages etc. Zendesk chat real-time interaction provides a high quality shopping experience. Customers will remember their positive experience and keep coming back. Having live help support on your store projects the image that your company is service oriented. In order to make this extension work, you need to create an account at the Zendesk website. Please read the Zendesk pricing information. Zendesk pricing: Lite: FREE Basic: $11.20 per agent/mo. Advanced: $20.00 per agent/mo. Premium: $44.00 per agent/mo. The layout of the chat widget is fully customizable. You can use the widget generator at the Zendesk website and simply copy-paste the generated code to your shops configuration field "Widget Code". Features: Enable/disable on specific pages EU cookie compliance modes Use customer's data (name, email, telephone) Show customer orders in Zopim-Dashboard All Zopim features are included User guide: Install the extension. Go to the Zendesk page and configure the chat widget. Copy-paste the generated code to your shops configuration field "Widget Code".
This extension provides a facility for the customers to enquire about their orders with the site's support staff. Once this extension is installed, customers will find a new Order Enquiry Tab in their dashboard when they are logged in. When the customer clicks on this Order Enquiry tab, he will be presented with a form with the following fields: Reason for Enquiry, Order Number and Enquiry. When the customer will submit this form then an email will be directly sent to the support staff so that he can respond instantly to it. The confirmation email is sent to the customer also on order enquiry form submission. For the admin user, there is a facility in this extension to view all the Order Enquiries submitted by the customers in the admin panel also. For the store owners, there is a configuration section to enable disable this extension. Admin can also change enquiry email subjects fields like admin & customer email subjects in the configuration section of this extension. Form field validation is also applied on appropriate fields. Enquiry form, Reasons field drop-down options can be controlled from the admin panel by adding these options in the comma-separated form in the configuration section of this form. The customer can select his order number to enquire from the Order Number drop-down field. On successful form submission, a proper confirmation message is displayed on the front end. Order Enquiry submission email will be sent to the customer as well. Features: Customers can enquire about their orders using the enquiry form with This enquiry form is visible in the customer's dashboard when he is logged in to the site. Admin can configure admin & Customer email subjects etc. in the emails. Well designed Order Enquiry form Order enquires can be checked by admin users in the admin grid. Reason dropdown field can be populated with different options entered with separated commas to choose the reason for enquiry. Responsive extension- works well on all devices. Supported in all stores and in various languages. User-friendly- ultimate functionality and easily customizable. Admin users can enable disable this extension anytime
Many people visiting your website, prefer to shop online without creating an account. You know why? Because your customers find it time-consuming to create an account first and start shopping later, they simply want to avoid all the hassle. This is perfectly fine as a customer, but as a business owner, this will hurt your business approach. As there is no function to retain the information enter by the customer during the checkout process, which will affect all your marketing efforts. We have a solution to this problem, our Guest To Customer Extension will be very beneficial for your e-commerce website. This extension will convert your guest customers into registered customers. Sounds interesting? Here is how it works: Guest customer will place the order as a guest using his/her email ID. The Order Place will check if the customer's email id is registered or not. If the customer is not registered, a confirmation link will be sent to the customer. Once the customer clicks on the link, the account will become registered and an auto-generated password will be sent to the customer's email ID. The customer will be redirected to the dashboard. This extension helps to reduce the time spent by the customer in the registration process. Which will increase their overall interaction with your store. Features Enabling and disabling option from the admin panel. An email will be sent to the client once the account is created. Account credentials will also be emailed to the customer. Editing email text option in admin configuration. The extension will check if the order is placed as a guest or existing customer.
Provide all details of your extension’s features and functionality. Include any updates. Survey Form is a Magento-specific tool for customer feedback and data gathering, designed to provide visitors with a way to communicate their experience and suggestions. It works in a very simple way. A Survey Form consists of four fields, the first three fields are for gathering personal data (first name, last name, email) of the visitor, the fourth field is to record their feedback. For a customer, it’s a perfect tool to obtain personal information of the website visitors and a way to enable the visitor to communicate their ideas. With Survey Form for Magento by E-Sparks, you can easily view visitor personal data displayed in the form of a list, and you can select any individual from the list to see their feedback or comment. This tool has an extra added feature for email notification alerts: this feature can be turned on/off to enable/disable email notifications, each time a visitor adds feedback on the website. Read the User Guide to learn how to add Survey Form to your Magento Store, and how to enable/disable different features it offers. Use Survey Form for feedback and data collection, to get closer to your website visitors. Features: General Features: Personal Information fields Feedback field List view of Information Individual view of information Notification alerts Edit fields Personal Data: First name Last name Email address Additional Features: Configuration: Enable/disable email notification alerts Notifications: Email notification alerts Reports: Personal information of the visitors in a list form Search: Search bar to find an individual from the list
Cancel order extension helps you bypass the functionality limitation of Magento. It helps you go out of the way to provide your customers with an option to withdraw their orders. You can enable them to revoke a complete order or an individual item. The orders do not cancel automatically as it awaits admin approval. You can approve or reject any or all of the orders to abide by your order cancellation policy. Ask your customers the reasons they request to cancel an order. The extension helps you enable cancellation for orders with specific statuses. For examples, you can allow revocation for orders with payment issues and permit canceling orders that are delivered and complete. You can set conditions for payment methods to further restrict order cancellations. Configure email settings for informing your customers about the approval or rejection of their requests. You can personalize the popup title and buttons for order and order item cancellation. Key Features Enable customers to cancel their orders Allowing canceling individual order items Approve or Reject cancel order requests Ask your customers why they are canceling Restrict cancellation by order statuses Change title of popup for order or order item Add custom text to cancellation buttons Set conditions for payment methods Email configuration for notifying customers Configure Cron Job for Canceled Orders Enable Customers To Withdraw Their Orders The extension helps you enable customers to revoke their orders with a click. The customers who may order by mistake, change their mind, or no longer need a product or service can request order cancellation. Allow Cancelling Individual Products In An Order You can facilitate customers to cancel an individual product rather than voiding their complete order. This helps you remove the products your customers don’t need while delivering the rest of the items in order. Accept Or Reject ‘Cancel Order’ Requests You can a cancel order request as soon as the customer tries to withdraw a complete order or selected items. Exercise your rights to approve or disapprove their request as your business policies allow. Allow Cancelling Orders With Selected Statuses Select order statuses to allow cancellation requests and manage the orders well. This helps you prevent withdrawal of orders that are complete and paid in full. Ask A Reason In Cancel Order Request The extension allows you to ask your customers about the reason they are revoking their orders. This can reveal common issues your customers are facing so that these can be solved to lower the order cancellation rate. Customize ‘Cancel Order’ Popup And Button Add easy-to-understand text to the title of popup for order or item cancellation. In the same manner, you can customize the button text for both actions. Payment Methods Conditions To Cancel The Order With multiple conditions for payment methods, you can define order cancellation criteria for the customers. Select any payment method with a duration in days or hours to set conditions. Email Notifications For Customers And Admin You can select an email sender on behalf of the store for informing customers for order cancellation. The extension has default email templates for communication order and order item cancellation. You can provide an email receiver address as well. Demo Links Front End Back End
Gorgias is a customer support extension for Magento. Gorgias allows Magento merchants to centralize all their customer communications like emails, live chat messages or even social comments into one platform. By connecting Gorgias to Magento and all your third-party extensions like Shipstation, you give your support agents the ability to reply with context to customer tickets by accessing customer and order information right next to their chat window. Key automation features like phrase prediction or intent detection can also further help your support agents be more productive and focus on revenue-generating conversations. With Gorgias, Magento merchants can save up to 50% time managing their support requests across all channels and turn any customer interaction into a delightful experience that increases conversion. Account & Pricing Gorgias extension requires a Gorgias account separate from your Magento account, this account will be created during your extension installation. Pricing starts at $250 / month for 2,000 tickets and $23 per additional 100 tickets. No additional fees apply. Full pricing can be found on our Magento pricing page. Features Centralize Customer Communications Manage conversations from your email, website live chat, phone, and social media account like Facebook and Instagram in one central place Get a 360° view of your customer message history in a central view, without leaving your helpdesk Manage multiple stores at once Improve Productivity Access customer information and order history without leaving your conversations Use automated templates and respond in a couple of seconds to your most common questions Setup macros to pre-fill variables like order shipping date, status and more Use the live chat to respond live to your customer's requests Reduce Your Customer Support Load Automatically answer common tickets like "where is my order" Auto-tag tickets with smart rules to manage your inbox more efficiently and tackle most important tickets first. You can for example tag tickets as urgent if they have the word 'refund' Increase Conversion Auto-trigger chat messages to live visitors to recommend linked products or special offers View the page they're visiting as well as their purchase history Measure the contribution of your support team to your top line with revenue statistics Take Actions From Other Extensions Connect all your extensions to your helpdesk: loyalty (Smile, Swell, ...), payment, shipping (Shipstation) and more Take actions like awarding loyalty points directly from your conversion Cancel, refund, or duplicate orders with a click from inside Gorgias Migrating From Your Previous Help Desk Switch from Zendesk, Live Agent, Intercom, HelpCenter, Livechat, Live Agent, ReAmaze Integrate With: Shipstation Messenger Aircall LoyaltyLion Yotpo Klaviyo +20 more
Whoisonline extension will show the current online customers in Magento backend. The extension will also show all active customers in the table. Each row in the table will show details about the session such as when it started, last seen page, the remote IP address of customer machine, and the type of customer(Guest, Login, Bot). The page will reload automatically with a specific interval. The specific interval can be selected from the drop-down, predefined values of: 15 secs, 30 secs, 1 min, 2 min, 5 mins, and 10 mins. The bot identification logic can be customized to identify more bots. Features: Shows store online customers in Magento backend Shows customer IP address as remote IP Shows customer shopping cart contents in Magento backend Shows Customer type like Guest, Login, and bot Reload page automatically with specific interval Whoisonline App Table Details Start Time User first visited time is the start time field. This information is useful for knowing the amount of time the user spent on the website. Web Site The web site name is useful for multi-store installation. The source of the web site in multi-store can be identified by using this column value Latest URL The customer last visited URL will be displayed in this column. The value is truncated by removing store base URL Remote IP The client IP address will be listed in this column, this IP address will also be useful to identify bots for the store Cart Total This column will show cart total if the customer has products in the shopping cart. To get cart total admin has to click the icon Cart Contents For all products in the cart, there is an icon next to the cart total Type Of Customer Customer type will be displayed in this column if the customer user guest customer it will display as a Visitor otherwise customer name will be displayed. This app will identify a list of bots and if the customer is bot it will display the corresponding information
ccRobot is a conversational application platform powered by artificial intelligence and machine learning to improve service quality, efficiency, and effectiveness by automating client interactions in a personalized manner that can be seamlessly added to your website. All this can be achieved by simply inserting your own knowledge into the app without the guide of programmers. Once all the known information is inserted, click train, and deploy your bot whenever you are ready. Now, the bot will be able to answer general customer inquiries on-demand and only escalate important chats; enabling you to focus on more critical conversations. All in all, ccRobot’s competencies allow businesses to increase customer satisfaction, worker productivity and reduce labour costs. Features Knowledge In Action - ccRobot learns through on-the-job training by injecting your own knowledge into the platform and evolve it over time at your own pace to adapt to the ever-changing, real-world requirements. Agility & Fail-Safe - ccRobot is able to automate repetitive inquiries in a few short weeks without pre-existing infrastructure. Omni-Channel Support - ccRobot is ready to integrate with over 1500+ well-known applications to offer a personalized client experience. Low Cost, Independent Operations - monthly subscription fee and no programmer required. Omni-Language Capabilities - ccRobot can be used in any written language and even multi-language. Your Knowledge, Your IP - All your information belongs to you; Korah will not have access to it. Benefits Quick To Adapt - ccRobot can be trained and deployed in a matter of days or weeks (up to you and your speed). Quality: Enhance Customer Experience - ccRobot eliminates the variance of dealing with multiple live agents and provides customers with the ability to be self-served and receive standardized answers at will. Efficient: Automate 80% of Client Interactions - The vast majority of call volume is represented by the same few questions that ccRobot can automate and provide a 24/7/365 customer service solution at the fraction of the ongoing expense of employing a live agent. Launch On-Cloud And On-Premise Infrastructure - ccRobot offers hosting options on public cloud, private cloud, and even your own data center. Use Cases Immigration, Refugees and Citizenship Canada - Answers inquiries about immigrating to Canada. Service Canada - Answers inquiries about passports. Ontario Real Estate Association (OREA) - Answers inquiries about real estate forms. Contact us today to get started! After installing, you will have access to our demo bot. Send us an email at [email protected] to get access to ccRobot's Admin console to start building your bot.
September 29, 2022
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