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Agentis Platform

Agentis Platform

This project was last updated September 29, 2022 byCloodo

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About Up Agentis Platform

Empowering businesses to make the best energy decisions. 80% of business customers wish to receive personalized energy tips and promotions from their utility, but only 35% of customers report receiving these services. On average, utilities spend less on customer experience initiatives for business accounts. However, the average JD power score for business customers is 31% lower than the average for residential customers. Few utilities have the capability and tools to enable their business support staff. However, a typical business account will have more complex usage, more rate options, and more complicated questions for call centers and field teams. Data doesn't matter if you can't translate it into something the customer actually cares about. Businesses want clear, actionable savings tips, rate plan suggestions and comparisons, and easy-to-complete next steps. The current energy relationship is too one-sided.
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About Up Agentis Platform

Business Intelligence

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September 29, 2022

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