ManageEngine AlarmsOne

Software Issue Manager is a comprehensive project management, bug, issue, and task tracking plugin designed to streamline the requirement management and analysis process. With extensive built-in and custom reporting capabilities, this plugin allows users to track and manage issues in their projects effectively. The plugin offers a live demo site, where users can experience its powerful, easy-to-use, and beautiful interface. It is suitable for various organizations and industries that require a robust system for tracking and resolving software issues. Additionally, premium editions of the plugin are available. The development of Software Issue Manager was driven by the belief that strong requirement management and analysis are crucial for producing quality products. Many projects fail because organizations neglect this stage of the project life cycle. By offering a family of products focused on software issue management, Emarket Design aims to address the needs of like-minded organizations and promote the importance of requirement management. Software Issue Manager introduces the concept of issues, which are the items tracked within projects. These issues can be tasks, feature requests, bugs, or anything relevant to the project. Each project is identified by a name and version number and can have an unlimited number of issues. Issues can be shared across multiple projects, and manual issues can be created from the admin backend with assigned authors. All editions of Software Issue Manager support open, closed, or mixed projects and issues. The plugin also provides frontend login and registration forms. The Starter edition utilizes built-in role-based access, with admins having full access, editors acting as project managers, authors functioning as team members, and contributors serving as clients. For users new to the plugin, introduction videos are available to guide them through the setup and usage. These videos cover different editions of Software Issue Manager, including Enterprise and Professional playlists. In addition to Software Issue Manager, Emarket Design also offers other related plugins that users may find useful, such as WP Ticket Starter, a powerful customer support and helpdesk ticketing system.

Your customers make a purchase online or in your brick-and-mortar store, participate through online chat or over the phone. Field service technicians complete onsite services and complete a questionnaire. A student completes a class. Your customer or employee completes a survey online, on paper or on Mobile Devices. Once submitted, responses automatically updates the ActionTracker™ based on their response or score, assigns a manager, and notifies key stakeholder via email. ActionTracker™ will effectively track all employee/customer communications, capture resolution activities including emails and attachments, enter notes into the Action Item, and schedule meetings through Microsoft Outlook integration. Create status codes to track the life cycle of action items. Continually update your open action items until they are marked complete, but once completed, they cannot be modified. Each activity is date/time stamped by user for a complete audit trail.

Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.

Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to customers thereby improving CSAT and NPS.