Eniston

Acadia delivers the actionable insights and employee behavior change you need to improve business performance. Improve each employee’s capabilities by incorporating work instructions, job aids, and execution accountability into daily tasks. When everyone follows the same playbook, the organization becomes more agile. And it’s easier to find ways to improve your critical processes. We act as an extension of your team, helping you improve KPIs with Acadia as an enabler. We’ll work shoulder-to-shoulder with you to: 1. Identify a key issue you’d like to improve 2. Define changes in your process to reach the improvement 3. Update your work instructions and job aids and deploy them to your team 4. Retrain using Acadia’s tools and confirm that changes are understood and have been adopted 5. Review progress against your goals and make additional updates You’ll see rapid results in your KPIs because we’ll help you correlate them directly with your team’s improved performance.

Check out what has been done or changed by collaborators. Work must go on, never go back. For distributed teams, processes are much more important than results. It's easier to follow up on changes. Additor supports various formats of content and follows natural knowledge workflow. Take advantage of the integration and compatibility. You don't need hundreds of unnecessary functions. Our editor focuses on fundamentals. You can deal with various contexts according to projects or teams. Additor supports the basic structure of your organization or projects. Members can join the channels that matter to one's workflow or leave them if needed. When you need to limit access or permission, make private channels and keep them secure. Inter-organizational collaboration is getting common. Just deal with it with the right tool. We often collaborate with clients, freelancers, or partners, and you can invite them as guests.

Your favorite software to create Help, policy, and knowledgebase content. Now also on Mac. Easily get started with intuitive authoring based on HTML5 and CSS3. Create Microcontent to fuel next-generation media like AI-powered chatbot engines and more. Effortlessly ingest modern formats like Markdown, and legacy formats like Word and HTML5. Create immersive content using rich media. Make your review cycles seamless with out-of-the-box online review. Manage document versions with leading collaboration and source control platforms. Single-source publishing to any screen, device, and format of your choice. Deliver exceptional and dynamic content experiences with Frameless Responsive HTML5 output. Create and deliver exceptional Help, policy and procedure, and knowledgebase content with Adobe RoboHelp, now also on Mac. Author Microcontent to fuel chatbots, featured snippets in search results, and more.

When agents are engaging with customers, how many different places do they need to look to find answers? With Astute, it’s only one. With a knowledge base integrated directly within the agent desktop, your team can find accurate information on products, policies, and processes without leaving their case workflow. Effective knowledge management means better customer interactions and higher resolution accuracy.