Live Chat

This extension integrates the chat widget provided by Zendesk with Magento 2 shops. Zendesk Live chat provides a fast and responsive way to connect with customers in real time. It’s a fast and effective way to offer help - without interrupting their browsing flow. Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience. It allows the store owner to interact with their visitors, provide support, know the statistics of the visits, get offline messages etc. Zendesk chat real-time interaction provides a high quality shopping experience. Customers will remember their positive experience and keep coming back. Having live help support on your store projects the image that your company is service oriented. In order to make this extension work, you need to create an account at the Zendesk website. Please read the Zendesk pricing information. Zendesk pricing: Lite: FREE Basic: $11.20 per agent/mo. Advanced: $20.00 per agent/mo. Premium: $44.00 per agent/mo.  The layout of the chat widget is fully customizable. You can use the widget generator at the Zendesk website and simply copy-paste the generated code to your shops configuration field "Widget Code". Features: Enable/disable on specific pages EU cookie compliance modes Use customer's data (name, email, telephone) Show customer orders in Zopim-Dashboard All Zopim features are included User guide: Install the extension. Go to the Zendesk page and configure the chat widget. Copy-paste the generated code to your shops configuration field "Widget Code".  

Provide all details of your extension’s features and functionality. Include any updates. Survey Form is a Magento-specific tool for customer feedback and data gathering, designed to provide visitors with a way to communicate their experience and suggestions. It works in a very simple way. A Survey Form consists of four fields, the first three fields are for gathering personal data (first name, last name, email) of the visitor, the fourth field is to record their feedback. For a customer, it’s a perfect tool to obtain personal information of the website visitors and a way to enable the visitor to communicate their ideas. With Survey Form for Magento by E-Sparks, you can easily view visitor personal data displayed in the form of a list, and you can select any individual from the list to see their feedback or comment. This tool has an extra added feature for email notification alerts: this feature can be turned on/off to enable/disable email notifications, each time a visitor adds feedback on the website. Read the User Guide to learn how to add Survey Form to your Magento Store, and how to enable/disable different features it offers. Use Survey Form for feedback and data collection, to get closer to your website visitors. Features: General Features: Personal Information fields Feedback field List view of Information Individual view of information Notification alerts Edit fields Personal Data: First name Last name Email address  Additional Features: Configuration: Enable/disable email notification alerts Notifications: Email notification alerts Reports: Personal information of the visitors in a list form Search: Search bar to find an individual from the list

Gorgias is a customer support extension for Magento. Gorgias allows Magento merchants to centralize all their customer communications like emails, live chat messages or even social comments into one platform.  By connecting Gorgias to Magento and all your third-party extensions like Shipstation, you give your support agents the ability to reply with context to customer tickets by accessing customer and order information right next to their chat window. Key automation features like phrase prediction or intent detection can also further help your support agents be more productive and focus on revenue-generating conversations. With Gorgias, Magento merchants can save up to 50% time managing their support requests across all channels and turn any customer interaction into a delightful experience that increases conversion.   Account & Pricing Gorgias extension requires a Gorgias account separate from your Magento account, this account will be created during your extension installation. Pricing starts at $250 / month for 2,000 tickets and $23 per additional 100 tickets. No additional fees apply. Full pricing can be found on our Magento pricing page.   Features Centralize Customer Communications Manage conversations from your email, website live chat, phone, and social media account like Facebook and Instagram in one central place Get a 360° view of your customer message history in a central view, without leaving your helpdesk Manage multiple stores at once   Improve Productivity Access customer information and order history without leaving your conversations Use automated templates and respond in a couple of seconds to your most common questions Setup macros to pre-fill variables like order shipping date, status and more Use the live chat to respond live to your customer's requests   Reduce Your Customer Support Load Automatically answer common tickets like "where is my order" Auto-tag tickets with smart rules to manage your inbox more efficiently and tackle most important tickets first. You can for example tag tickets as urgent if they have the word 'refund'   Increase Conversion Auto-trigger chat messages to live visitors to recommend linked products or special offers View the page they're visiting as well as their purchase history Measure the contribution of your support team to your top line with revenue statistics   Take Actions From Other Extensions Connect all your extensions to your helpdesk: loyalty (Smile, Swell, ...), payment, shipping (Shipstation) and more Take actions like awarding loyalty points directly from your conversion Cancel, refund, or duplicate orders with a click from inside Gorgias   Migrating From Your Previous Help Desk Switch from Zendesk, Live Agent, Intercom, HelpCenter, Livechat, Live Agent, ReAmaze   Integrate With: Shipstation Messenger Aircall LoyaltyLion Yotpo Klaviyo +20 more

 ccRobot is a conversational application platform powered by artificial intelligence and machine learning to improve service quality, efficiency, and effectiveness by automating client interactions in a personalized manner that can be seamlessly added to your website. All this can be achieved by simply inserting your own knowledge into the app without the guide of programmers. Once all the known information is inserted, click train, and deploy your bot whenever you are ready. Now, the bot will be able to answer general customer inquiries on-demand and only escalate important chats; enabling you to focus on more critical conversations. All in all, ccRobot’s competencies allow businesses to increase customer satisfaction, worker productivity and reduce labour costs.  Features Knowledge In Action - ccRobot learns through on-the-job training by injecting your own knowledge into the platform and evolve it over time at your own pace to adapt to the ever-changing, real-world requirements. Agility & Fail-Safe - ccRobot is able to automate repetitive inquiries in a few short weeks without pre-existing infrastructure. Omni-Channel Support - ccRobot is ready to integrate with over 1500+ well-known applications to offer a personalized client experience. Low Cost, Independent Operations - monthly subscription fee and no programmer required. Omni-Language Capabilities - ccRobot can be used in any written language and even multi-language. Your Knowledge, Your IP - All your information belongs to you; Korah will not have access to it. Benefits Quick To Adapt - ccRobot can be trained and deployed in a matter of days or weeks (up to you and your speed). Quality: Enhance Customer Experience - ccRobot eliminates the variance of dealing with multiple live agents and provides customers with the ability to be self-served and receive standardized answers at will. Efficient: Automate 80% of Client Interactions - The vast majority of call volume is represented by the same few questions that ccRobot can automate and provide a 24/7/365 customer service solution at the fraction of the ongoing expense of employing a live agent. Launch On-Cloud And On-Premise Infrastructure - ccRobot offers hosting options on public cloud, private cloud, and even your own data center. Use Cases Immigration, Refugees and Citizenship Canada - Answers inquiries about immigrating to Canada. Service Canada - Answers inquiries about passports. Ontario Real Estate Association (OREA) - Answers inquiries about real estate forms. Contact us today to get started! After installing, you will have access to our demo bot. Send us an email at info@korahlimited.com to get access to ccRobot's Admin console to start building your bot.