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This project was last updated September 29, 2022 byCloodo
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September 29, 2022
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Add servicecamp to your TeamViewer account to create an all-in-one solution for service desk management and remote connectivity. Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform. Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented. Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker. Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup. Streamline simple and repetitive tasks like hardware requests or password resets by creating ticket forms. Then, publish them in your customer portal. Collect all the necessary information with the initial request and avoid cumbersome back-and-forth communication to gather all relevant information.
This project was last updated September 29, 2022 byCloodo
365Ticketing ticketing software optimizes the incident resolution process, according to the terms agreed with the partners (SLAs). After creating the ticket associated with the incident, it is automatically assigned to the responsible staff, who are notified by email. The duration of the intervention is monitored by the ticketing program and approved by the final beneficiary, based on which the invoice is issued to the client. The multitude of reports in the ticketing system gives you the opportunity to analyze the causes of incidents and reduce their rate. Improving the response time and productivity of your employees can be achieved through the reports and history contained in the SaaS ticketing application. The 365Ticketing ticketing system contributes to the increase of productivity, facilitating the fast answer and the resolution of the tickets according to the agreed contractual terms (SLAs).
This project was last updated September 29, 2022 byCloodo
It eliminates the cost and hassle of using multiple half-baked products. Abhisi is a powerful all-in-one solution, designed to boost sales and grow your loyal customer base. Respond to your customers in an efficient and timely manner on all popular channels they prefer to contact you on. Abhisi lets you provide help to your customers as quickly and easily as possible to increase trust and satisfaction, reducing returns, refunds and churn. There is nothing to install or setup on your server. Simply redirect your support emails to Abhisi and you're on Cloud 9. With quick and incredibly powerful predefined replies, support answers will require no more than a few mouse clicks. Time is now on your side. Answer support requests anytime, using any device and from anywhere on the planet. Intelligent processing can handle message replies, assignments to team members, sending notifications and message tagging.
This project was last updated September 29, 2022 byCloodo
Absolute Performance brings a core of proactive infrastructure, application support, 24/7 monitoring and management and modernization services to make your technical and security headaches a thing of the past. As we learn your business, we are constantly looking for ways to leverage technology to improve your business performance. Each year, from a field of thousands of Managed Service Providers (MSP), IBM recognizes only one company in North America with its award for Leadership in Technology and Innovation.
This project was last updated September 29, 2022 byCloodo
At Help Desk Software Australia, we believe in delivering software that is well structured, functional and easy to use providing quality management of your data. We aim to deliver powerful, functional and targeted software for business and Government, backed by leading-edge research into what can really make the most difference to your daily tasks. Help Desk Software Australia provides software solutions to major public and private listed corporations and well known SME's in Australia and in many countries around the world. We aim to deliver powerful, functional and targeted software for business and Government, backed by leading-edge research into what can really make the most difference to your daily tasks. Help Desk Software Australia provides software solutions to major public and private listed corporations and well known SME's in Australia and in many countries around the world.
This project was last updated September 29, 2022 byCloodo
Activate is an enterprise management and automation solution that manages a user's Identity, Access and Digital Workspace. It's fully integrated with Microsoft Suite offerings such as Active Directory, Office 365 and Azure AD. Activate enables users to request, approve and manage common IT systems like Active Directory, Exchange, Office 365 and Azure for themselves and other users in the organization. Activate's integration of Identity Management and Service Management into a single product enables stream-lined management of a User's Lifecycle from On-boarding to Off-boarding. Activate's virtual LDAP technology allows Azure AD to be managed in the same way as Active Directory. This means that services can be transitioned from on-premise to the cloud in a seamless manner without user service interruptions.
This project was last updated September 29, 2022 byCloodo
Adjutas is an intelligent cloud-based helpdesk cum service desk and asset management software that goes beyond its service management capabilities. Adjutas has helped IT Managers and CIOs to effectively and efficiently manage their IT operations. Adjutas is not just a software to manage service requests and assets but a robust platform to plan the IT operations and services and to predict any issues or changes in the tech trends. Everything in Adjutas is made easy & simple to use but the underlying code is powerful and is over 100,000 lines long and constantly growing. Track and monitor all your assets both hardware and software. Manage all your verndor & along with the details of the assets acquired. Track, monitor & record the maintenance of all your assets. Easily prepare MIS reports & track & monitor the overall IT systems.
This project was last updated September 29, 2022 byCloodo
Centralize your Sales, Service or Support channels on a single screen Adereso Help Desk is the omnichannel platform that optimazes all your Customer Experience processes by reducing costs, automating operations, and controlling your team's performance. Connect the most popular channels to our App With our ticket system, no message is left unanswered. Offer personalized attention for each case. You'll be able to connect Facebook, Messenger, Chat en Vivo, E-mail, Twitter, WhatsApp and more altogether. With our helpdesk you will never lose the thread of the conversation. Each ticket has a record of conversations, so you won't have to ask the same question twice. Unifying tickets from different channels is easy with Adereso Helpdesk, take the conversation from one channel to another with our omnichannel function without any trouble. Send and receive images or files, such as a screenshot or a Facebook sticker. Adereso Helpdesk makes your conversations more dynamic.
This project was last updated September 29, 2022 byCloodo
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