AnswerWise

3CLogic is the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

Realtime customer support. Your customer’s expectations are changing - exceed them with the power of co-browse and live chat. Empower your agents to resolve complex customer support issues in real time. Reach out in one touch and in real time to boost rates of conversion, on web or mobile app. Our intelligent bots help your team answer common questions instantly. Deliver faster, more personalized support with the power of co-browse and live chat. Acquire’s simple, yet powerful tools encourage customer engagement and success across the board.

We created our Achiever CRM software to help you as a University or Training Provider improve how you work with your students – from that initial call or email through to course completion. Our workflows guide you through essential processes including event planning and enquiry handling. And you can make sure you never miss an opportunity with our automated communications and alerts. Achiever CRM software also helps you to comply with GDPR and general data protection rules – so you can communicate with confidence. The graphical, interactive dashboards in Achiever CRM give you a real-time view of what marketing activities are doing well. And as you build up your data you can start to compare months – or even years!

The ACTIVEseries is MNP's custom, in-house, Order Management System which we develop, maintain and implement for our customers who are reliably processing hundreds of thousands of orders a day. It is a purpose built solution grown out of managing the life cycle of orders, not financials, staff, or stores and can be used to control single channel all the way up to being the core ERP system for your retail or multi-channel business. This means that when you partner with MNP you not only get great software, you partner with experts in all aspects of order, warehouse, ecommerce and retail management who understand the complexities and nervousness that transformational changes can bring and will help you through the whole journey.